Field/Route Service Technician

Position Title

Technician

Location

Fairport, NY. All work performed in NY

About the Company

Our Story For over 60 years, Knox Amusement has been the heartbeat of entertainment across Rochester and Western New York. What started as a local, family-owned venture has grown into a premier provider of amusement solutions, serving everything from neighborhood bars and restaurants to family entertainment centers and colleges. As a family-owned and operated business, we treat our clients and our team like our own. We take pride in our “No Cost, All Profit” partnership model, which allows local businesses to thrive while providing their patrons with high-quality entertainment. From the latest digital jukeboxes to classic pinball and competitive dart leagues, we are dedicated to staying at the forefront of the ever-changing amusement industry.

Position Summary

As a Technician you are responsible for the installation, maintenance, and repair of game machines and related equipment. This position requires a strong understanding of electronic systems and mechanical components to ensure optimal performance and customer satisfaction within the Entertainment and Arcade industry.

Minimum Requirements

High school diploma or equivalent required. Certifications in electronics or mechanical repair are a plus. Attention to detail and accuracy, as well as the ability to work independently and manage time effectively is a must. Valid driver’s license and reliable transportation required.

Expected essential job duties are as follows:

Unpack, assemble, and configure new equipment in accordance with specifications.
Diagnose, troubleshoot, and repair equipment issues using technical manuals, manufacturer support, and established expertise.
Install, relocate, and remove equipment as required. Maintains and repairs machines and related equipment to ensure optimal performance.
Clean and sanitize equipment during service and maintenance activities.
Perform comprehensive equipment inspections at client locations, ensuring cleanliness and proper operation.
Refill redemption equipment, accurately track inventory usage, and submit detailed reports to the Office Manager.
Safely operate a standard box truck in compliance with company and transportation regulations.
Adhere to inventory control procedures when removing equipment or supplies from the warehouse and delivering to client locations.
Load and unload equipment using liftgate systems, following all safety protocols.
Assists in the setup and configuration of new arcade games and equipment.
Maintains accurate records of repairs, maintenance activities, and inventory.
Responds promptly to service calls and customer inquiries regarding arcade game issues.
Physical demands of the job include the ability to frequently lift or move 50 pounds or more is required.

Benefits and Wages

The hourly range is a minimum rate of pay of $18/hour and maximum rate of pay of $25/hour. Actual compensation within the range will depend on factors such as experience, qualifications, and business needs. 401K benefits would also be included after 3 months. Health insurance may be a possibility, per eligibility requirements. Paid holidays and sick time are also included. A flexible schedule can be discussed.

FLSA and Employment Status

Non-exempt/part-time

To Apply, fill out the Form Below

The Company is an equal opportunity employer, drug-free workplace, and complies with ADA regulations as applicable. Employment with our Company is considered ‘at will’.

All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage or any other protected classification, in accordance with applicable federal, state, and local laws. By completing this application, you are seeking to join a team of hardworking professionals dedicated to consistently delivering outstanding service to our customers and contributing to the financial success of the organization, its clients, and its employees. Equal access to programs, services, and employment is available to all qualified persons. Those applicants requiring accommodation to complete the application and/or interview process should contact a management representative.

Field/Route Service Technician

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I understand and agree that if driving is a requirement of the job for which I am applying, my employment and/or continued employment is contingent on possessing a valid driver’s license for the state in which I reside and automobile liability insurance in an amount equal to the minimum required by the state where I reside.

I understand that the Company may now have, or may establish, a drug-free workplace or drug and/or alcohol testing program consistent with applicable federal, state, and local law. If the Company has such a program and I am offered a conditional offer of employment, I understand that if a pre-employment (post-offer) unlawful drug and/or alcohol test is positive, the employment offer may be withdrawn where allowed by law. I agree to work under the conditions requiring a drug-free workplace, consistent with applicable federal, state, and local law. I also understand that all employees of the location, pursuant to the Company’s policy and federal, state, and local law, may be subject to urinalysis or other medically recognized tests designed to detect the presence of alcohol or illegal or controlled drugs. If employed, I understand that alcohol and/or drug testing may be a condition of continual employment and I agree to undergo alcohol and drug testing consistent with the Company’s policies and applicable federal, state, and local law.

If employed by the Company, I understand and agree that the Company, to the extent permitted by federal, state, and local law, may exercise its right, without prior warning or notice, to conduct investigations of Company property (including, but not limited to, files, lockers, desks, vehicles, and computers) and, in certain circumstances, my personal property. I UNDERSTAND THAT I HAVE NO EXPECTATION OF PRIVACY IN COMPANY PROPERTY.

I understand and agree that as a condition of employment and to the extent permitted by federal, state, and local law, I may be required to sign a confidentiality, restrictive covenant, and/or conflict of interest statement.
I certify that all the information on this application, my résumé, or any supporting documents I may present during any interview is and will be true, complete and accurate, to the best of my knowledge. I understand that any falsification, misrepresentation, or omission of any information may result in disqualification from further consideration for employment or, if employed, disciplinary action, up to and including immediate dismissal, regardless of when such information is discovered.

The Company considers this Application for Employment to be a part of the personnel record.

THIS COMPANY IS AN AT-WILL EMPLOYER WHERE ALLOWED BY APPLICABLE STATE LAW. THIS MEANS THAT REGARDLESS OF ANY PROVISION IN THIS APPLICATION, IF HIRED, THE COMPANY OR I MAY TERMINATE THE EMPLOYMENT RELATIONSHIP AT ANY TIME, FOR ANY REASON, WITH OR WITHOUT CAUSE OR NOTICE. NOTHING IN THIS APPLICATION OR IN ANY DOCUMENT OR STATEMENT, WRITTEN OR ORAL, SHALL LIMIT THE RIGHT TO TERMINATE EMPLOYMENT AT-WILL. I UNDERSTAND THAT NO COMPANY EMPLOYEE OR REPRESENTATIVE HAS THE AUTHORITY TO ENTER INTO A CONTRACT REGARDING DURATION OF TERMS AND CONDITIONS OF EMPLOYMENT OTHER THAN THE PRESIDENT/CEO OF THE COMPANY AND THEN ONLY BY MEANS OF A WRITTEN CONTRACT SIGNED BY THE PRESIDENT/CEO.
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I authorize the Company and/or its agents to confirm all statements contained in this application and/or résumé as it relates to the position I am seeking, to the extent permitted by federal, state, or local law. Federal law and some states require a separate disclosure and consent when obtaining background reports from a consumer reporting agency. I understand I will be asked to complete any requisite consent forms for the background check which may be required by federal, state and/or local law. I agree to sign these forms and understand that my offer of employment may be conditional upon the background check.

I AUTHORIZE AND CONSENT TO, WITHOUT RESERVATION, ANY PARTY OR AGENCY CONTACTED BY THIS EMPLOYER (INCLUDING ANY AND ALL PRIOR EMPLOYERS OF MINE) TO FURNISH INFORMATION REGARDING MY PREVIOUS EMPLOYMENT HISTORY AND/OR ANY OF THE ABOVE-MENTIONED INFORMATION. I hereby release, discharge, and hold harmless, to the extent permitted by federal, state, and local law, any party delivering information to the Company pursuant to this authorization from any liability, claims, charges, or causes of action which I may have as a result of the delivery or disclosure of the above
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If hired by the Company, I understand that I will be required to provide genuine documentation establishing my identity and eligibility to be legally employed in the United States by this Company as required by the Immigration Reform and Control Act of 1986. I also understand this Company employs only individuals who are legally eligible to work in the United States.

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DO NOT SIGN UNTIL YOU HAVE READ ALL OF THE INFORMATION CONTAINED IN THE APPLICATION.

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Field/Route Service Technician

Field/Route Service Technician

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